Order Cancellation & Return Policy

ORDER CANCELLATION
  • Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund.
  • Orders cancelled 24 - 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
  • Orders cancelled after 72 hours after payment confirmation will be eligible for a partial refund consisting of only the full shipping cost.
  • Once your order has been shipped, it can no longer be cancelled.
RETURN
The customer is responsible for returning items in their original condition within 2 days of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.

The following items Are Excluded from Return or Exchange Policy:

Costumes/Wigs that have been used or washed

Costumes/Wigs that smell of cigarette smoke or perfume

Costumes with stains